A ticketing system is the most common channel of communication that web hosting providers offer to their clients. It’s usually part of the billing account and is the quickest way to fix a problem that requires a certain amount of time to examine or that has to be forwarded to a server admin. Thus, all comments contributed by either side will be kept in the very same location in the event that someone else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which implies that you’ll need to log in and out of at least two accounts to execute a given procedure or to touch base with the hosting company’s customer service team. If you wish to administer a couple of domains and each one of them is hosted in a separate account, you’ll need to use even more accounts simultaneously. Furthermore, it can take a significant period of time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you’ll never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket whilst you’re browsing your website files or updating various account settings. The ticketing system is being monitored 24/7/365 by our support team and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to obtain assistance. In stark contrast to some other hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for information with regard to any technical or billing issue. Moreover, you can read a variety of help articles, which will help you deal with the most commonly experienced problems yourself.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve opened a semi-dedicated server account with us and you would like to touch base with our tech support staff, you will be able to submit a ticket directly from your Hepsia hosting Control Panel instead of using an entirely different client support platform like you will have to do with the vast majority of web hosting companies on the marketplace. Our integrated ticketing system will permit you to send a new ticket easily and to browse through older tickets using a smart search filter. Furthermore, you will be able to take a look at the relevant knowledgebase articles that our system will present you with in accordance with the category that you choose for your new ticket. You can do all the above-mentioned activities without logging out of your Hepsia Control Panel at any moment, which suggests that in case you come across any difficulty or have a question, you can touch base with our technicians and resolve the specific problem in less than sixty minutes through one platform.