When your web hosting provider supplies live chat support, you will be able to talk to a representative in real-time and learn useful information or get an issue resolved promptly. The advantage of using chat instead of calling to consult with a live person is that you will need only a computer with access to the web, therefore you will not pay any charges if you're in another country or state. Furthermore, it is quicker to copy and paste details like domains, usernames or error messages in other words details which are sometimes hard to share with the other side on the phone. The real-time chat is also a much quicker way to contact the hosting service provider's support crew compared to using a ticketing system. Last, but not least, when some problem needs more time to be resolved, you'll be able to do something else entirely while you wait for guidance on the live chat, therefore you will not lose time - something that is not possible in case you are on the phone.

Live Chat Support in Shared Hosting

Together with the telephone and ticket support, we supply live chat support as well. You will be able to get in touch with us every day, which includes weekends and holidays, and we will give you more info about the Linux shared hosting that we offer if you are not among our customers yet, or about common and billing questions in case you already have an account. Although for entirely technical issues you'll need to open a ticket to the tech assistance team, since such issues will require additional time to be resolved, you can still contact us through the live chat for some tech information. To give you an example, we will help you set up an email address in your email client or troubleshoot various problems, saving you considerable time. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we offer with all of our Linux semi-dedicated hosting, you can get the replies for any questions you have or get a lot of troubles taken care of quickly. The service is accessible each and every day, which means that you will be able to speak to an agent even on holidays and weekends. If you're not sure which package is better for your sites or if our leading-edge cloud hosting platform matches some system requirements, you can come on our live chat before you purchase anything. If you're a current customer, you will be able to receive more details about account settings, billing issues along with a number of common technical troubles you may have, let's say if you cannot set up an email account in a client on your PC. Our live chat will save you time and effort no matter where you are or when you get in touch with us.