One-Hour Response Guarantee in Shared Hosting
In case you are using one of our Linux shared hosting and you have a query or stumble upon some problem, you can get in touch with us 24-7-365 by posting a ticket or by writing an email and we promise that you will obtain a reply in less than 1 hour. In case the issue can be resolved, we’ll do it before we respond, whereas if there is something that you have to do on your end, we will supply you with all the required information – what settings to check, what possible solutions to try out, and so on. Normally, you’ll receive a response within thirty minutes max, which implies that waiting around for hours or even for more than 1 day to get help is something impossible. Our sixty-minute reply guarantee applies to any enquiry that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a trouble ticket via your hosting Control Panel or send an email concerning your semi-dedicated server, you will get a response within no more than 60 minutes. You can touch base with us whenever you wish in regards to billing, general or technical matters and since we will be at your disposal 24/7, you’ll invariably receive support in no time. Depending on the specific question or issue, we will give you more information, sort out the predicament if it’s been caused by something that’s within our reach or tell you what actions to take if you need to change some setting for an app that we don’t have access to. You can forget about waiting for a day for every answer. In reality, in most cases we reply to emails and tickets within no more than twenty-twenty five minutes.