If you have ever had a shared hosting account before or you have dealt with any other type of online service, you're probably well aware from your personal experience that for certain things it's better to consult with a live person on the telephone rather than exchange support tickets or e-mail messages. In order to find out more about a specific service before you purchase it or in case something small has to be made, for instance, it will be much easier and a lot faster to do it real-time. When you're able to speak with representatives over the phone, it's also very likely that you're working with an actual website hosting provider, not a reseller. The level of support that you'll get over the phone varies between different companies - from very general issues to experienced technical support. Typically the majority of suppliers offer pre-sales assistance and 1st level telephone support, while more complex technical issues are managed through e-mail and tickets.

Phone Support in Shared Hosting

We believe that having the option to consult with a live representative is very important, for that reason we have three support lines all around the world (USA, UK and Australia) and you have the option to contact us on the phone for fourteen hours every day. If you consider getting one of our Linux shared hosting, for instance, you're able to phone us and learn more about our services prior to ordering so as to ensure that we do match all of the system requirements for your web sites. Following the order, you can call us about any sales and / or billing problems you may experience, or receive any kind of general or basic technical info that you need. We've tried to find the optimal balance between phone and ticket support, so for strictly technical matters you can use the ticketing system, that will make it easier to track the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there is always someone to help you when you have any queries about the semi-dedicated server plans that we supply. Whether you wish to find out more about our packages, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more complex issues could need a ticket in order to give time to our tech support team to analyze, we will assist you with a lot of technical questions over the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the United states of America, the UK and Australia, we have local phone lines in all of these countries as well. If you're in a different country, we also have an international number where you can get in touch with us.