24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and tech support for all of our Linux shared hosting. Even if you aren't our customer yet and you have some questions, we will assist you in a timely manner and provide you with the necessary information, in order to give you a choice to make the very best decision when you obtain your new web hosting account. We are available any time, including weekends and holidays, and we offer various means of communication to contact us - phone, live chat, email messages and support tickets. To make things easier for you, we have a couple of phone numbers internationally, so that you are able to call the one that is closer to you. The max response time for your e-mail messages and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to receive assistance for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to receive timely assistance, particularly if your web site is not running efficiently for some reason. All our Linux semi-dedicated hosting come with 24/7 customer and tech support, so that if anything comes up, you will be able to use various ways to contact us - telephone line with several local numbers around the world, live chat, e-mail messages and tickets. The first two methods are for pre-sales, billing and basic matters, so in case you do not have an account yet, for example, you will be able to receive extra information regarding our services, or we will assist you with less demanding tech matters. The second two methods are for strictly tech matters or anything that is more time-consuming due to the fact that it's quicker to follow the dialogue between you and our tech support crew. The warranted maximum response time for them is merely one hour, the typical one - 15-20 minutes, therefore you won't need to wait for a whole day to get support like you may have to do with various other providers.
24/7 Customer Support in Dedicated Servers Hosting
If you obtain a dedicated server from us, you will be able to get in touch with us at any time using different channels and the maximum time that you will need to wait for a response is up to one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we will support you with anything relevant to the apps that are pre-installed on the server. To contact us about a tech issue, you are able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email message. In case you have any general questions or you would like to learn more about our hosting services before you order, you can also use our live chat or you can call one of the local telephone numbers that we have in various countries around the globe. If you'd like to have help with third-party software that you can't deploy or run efficiently, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.