Tech Support Channels
A 60–Minute Ticket Response Guarantee
We provide a 60 min response guarantee for every support ticket or e–mail that you submit to our customer service staff. We will swiftly answer all standard queries and forward the case to our system administrators if any further assistance is needed. If you order the Optional Managed Services package, we will execute any of the included server administration tasks at a time that has been discussed with you upfront.
A Premium Technical Support Service
Should you require any assistance with our Web Hosting Control Panel or with any of the applications that we’ve pre–installed on the dedicated web hosting server for you, don’t hesitate to reach our help desk support team at any moment through the ticketing system. Besides, should you require assistance administering your server, you can make use of the Optional Managed Services package, that includes OS updates every week, troubleshooting and installation procedures, server monitoring and restarting procedures, backup disk storage space, etc.
An Easy–to–Navigate Help Section
We have equipped the Web Hosting Control Panel with an in–depth knowledge base, which includes detailed explanations of all its features and functions. Also, we have shot exhaustive video tutorials that will further disclose to you how to perform a given action or resolve a commonly experienced problem. The how–to articles and the video tutorials are readily accessible from every Web Hosting Control Panel section through the Help and Videos buttons situated in the upper right corner.