Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Each ticket you post to the customer assist staff will be handled within about 1 hour. All normal queries are going to be responded to straight away. However, if the help request you have sent needs the help of a skilled technician, we are going to forward the ticket to him and will inform you about the delay.

  • Top quality support service

  • Professional Client Assist Service

  • Our technical support staff will be online for you 24/7/365 to to handle all service inquiry tickets that you send to us. We offer technical support for all packages that are pre–configured on your machine. These include our in–house developed Web Hosting Control Panel, the preferred Operating System as well as the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • A comprehensive and regularly updated knowledge base is included in our in–house built Web Hosting Control Panel. It offers you quick tips about how to execute all the essential website management duties. The Help area offers you comprehensive how–to articles and reviews and step–by–step video training. You can open the Help area by clicking the Help or Video buttons in the top right side of each Control Panel section.